Terms of Use

Prices

All prices are quoted on each individual item in pounds sterling (£) and are inclusive of VAT. The price charged is that as on the website at time of order.

Delivery Policy

Individual Gloves (Mantra)

For all orders received by 3.30pm Monday to Friday, if the item is in stock, goods will be despatched 1st class the next day and you should normally receive them the next day (based on Royal Mail 1st class delivery policy). All orders received on Saturday and Sunday will be despatched on Monday. All orders are sent Royal Mail 1st Class Certificate of Postage which means that they are fully insured and you do not have to sign for the parcel. Alternatively, at the time of order you can choose Royal Mail Special Delivery for guaranteed delivery by 1pm the next working day (signature required on delivery).

Personalised Gloves

We will contact you to advise when your order is in stock and give you an expected delivery date.

Please contact us at any stage to check if your item has been dispatched.

Cancellation Policy

Individual Gloves (Mantra).

You have rights under the Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005, referred to as the "Distance Selling Regulations".

Briefly, these Regulations state that you should be given clear information about the order and the trader, along with a cooling-off period, protection against credit card fraud and against the demand for payment of unsolicited goods.

The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days (from the date you receive the goods). If you do decide to cancel, you should put this in writing, either by letter (recorded delivery is recommended), or email. A telephone call is not sufficient, unless both we agree this at the time of the call.

If you exercise your right of cancellation after the goods have been despatched to you, you will be responsible for returning the goods at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. You are allowed to open the goods to examine them, but are not allowed to use them (items returned used will not be accepted). You are responsible for returning the goods in a saleable condition; failure to do so will result in a surcharge being applied to your refund. Postage costs incurred for your original order will not be refunded.

Personalised Gloves

You have the right to cancel your order within 7 days of placing it. Once the order has been started there is no right of cancellation. It is the responsibility of the buyer to provide correct images or wording for reproduction onto the gloves or other items. We will check these and alert the buyer if we find anything untowards or obviously incorrect.

Customer Services

For any queries, you can reach us on:

Tel: 01642 292447

Write to us at: Ideas Forgolf Ltd, 58 Aske Road, Redcar, Cleveland, TS10 2BP